Refund Policy

Last Updated: July 10, 2025

1. Introduction

At TattooCoverUp.AI, operated by Zimoo Inc., we strive to provide high-quality AI-powered tattoo cover-up generation services. This Refund Policy outlines the terms and conditions under which refunds may be granted for our services.

By using our Service, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

2. General Refund Policy

2.1 No Refunds for Extensive Usage

Important: Users who have consumed more than 30 credits are not eligible for refunds under any circumstances. This policy reflects the significant computational resources and AI processing involved in generating your custom tattoo cover-up designs.

2.2 Non-Refundable Items

The following are generally non-refundable:

  • Subscription fees for completed billing periods
  • Unused credits at subscription termination
  • Dissatisfaction with generated designs
  • Change of mind after receiving generated content
  • Technical issues not caused by our Service
  • User error in uploading or processing images

3. Eligible Refund Circumstances

3.1 Qualifying Conditions

Refunds may be considered in the following exceptional circumstances:

Billing Errors:

  • Unauthorized charges to your payment method
  • Duplicate billing or processing errors
  • Incorrect subscription plan charges

Service Outages:

  • Extended periods of service unavailability (48+ hours)
  • Complete failure to access core features
  • Data loss due to our system failures

Account Issues:

  • Accounts with minimal usage (30 credits or fewer)
  • Technical problems preventing service access
  • Verified billing discrepancies

3.2 Refund Evaluation Criteria

Each refund request will be evaluated based on:

  • Credit consumption: Total credits used from your account
  • Service usage: Duration and frequency of service use
  • Technical issues: Verified problems with our platform
  • Account age: Time since account creation and first use
  • Payment history: Previous billing and refund requests

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, please contact us at [email protected] with the following information:

Required Information:

  • Your account email address
  • Order/subscription details and dates
  • Detailed explanation of refund reason
  • Supporting documentation (screenshots, error messages, etc.)
  • Total credits consumed from your account

4.2 Request Timeline

  • Submission Window: Refund requests must be submitted within 14 days of the billing date
  • Processing Time: We will review your request within 1-3 business days
  • Response Time: You will receive a response within 5 business days
  • Refund Processing: Approved refunds will be processed within 7-10 business days

5. Refund Evaluation Process

5.1 Review Process

Our support team will:

  1. Verify Account Information: Confirm your account details and payment history
  2. Assess Credit Usage: Review your total credit consumption
  3. Evaluate Circumstances: Determine if your situation qualifies for a refund
  4. Document Review: Examine any supporting evidence provided
  5. Make Decision: Approve or deny the refund request with explanation

5.2 Refund Decision Factors

Likely Approved:

  • Accounts with 30 or fewer credits used
  • Verified billing errors or unauthorized charges
  • Extended service outages affecting your usage
  • Technical issues preventing service access

Likely Denied:

  • Accounts with more than 30 credits consumed
  • Requests based on design quality dissatisfaction
  • Change of mind after extensive service use
  • Issues caused by user error or external factors

6. Refund Methods and Amounts

6.1 Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

  • Credit Card: Refunded to the original card (5-10 business days)
  • Digital Wallet: Refunded to the original wallet service
  • Bank Transfer: Processed to the original account (7-14 business days)

6.2 Refund Amounts

  • Full Refund: Available for accounts with minimal usage (≤5 credits)
  • Partial Refund: May be offered for accounts with 6-30 credits used
  • No Refund: Standard policy for accounts with >30 credits consumed

6.3 Refund Limitations

  • Currency: Refunds are processed in the original payment currency
  • Fees: Transaction fees are non-refundable
  • Taxes: Tax refunds are subject to local regulations
  • Credits: No monetary value for unused credits after refund

7. Special Circumstances

7.1 Subscription Cancellations

  • Monthly Subscriptions: Access continues until the end of the current billing period
  • Annual Subscriptions: Refunds calculated based on unused months and credit consumption
  • Promotional Pricing: Refunds based on the promotional rate paid, not regular pricing

7.2 Disputed Charges

If you dispute a charge with your payment provider:

  • Contact us immediately at [email protected]
  • Provide dispute details and documentation
  • We will work with you to resolve the issue
  • Unresolved disputes may result in service suspension

8. Exceptions and Limitations

8.1 Legal Compliance

This Refund Policy is subject to:

  • Applicable consumer protection laws
  • Credit card company regulations
  • Regional refund requirements
  • Terms of Service provisions

8.2 Policy Modifications

We reserve the right to modify this Refund Policy at any time. Changes will be:

  • Posted on our website with updated effective date
  • Communicated via email to active subscribers
  • Applied to future transactions only

9. Contact Information

For refund requests, questions, or concerns about this policy, please contact us:

Zimoo Inc.
Email: [email protected]
Website: https://tattoocoverup.ai

Our support team is available to assist you with any refund-related inquiries and will work to resolve your concerns fairly and promptly.

10. Final Notes

10.1 Good Faith Commitment

We are committed to providing excellent service and will work in good faith to resolve any legitimate concerns about your experience with TattooCoverUp.AI.

10.2 Alternative Solutions

Before requesting a refund, consider:

  • Contacting our support team for technical assistance
  • Exploring different AI generation settings or styles
  • Utilizing remaining credits for additional design attempts

10.3 Feedback Welcome

We value your feedback about our services and policies. Your input helps us improve our platform and better serve our community of users.

This Refund Policy was last updated on July 10, 2025. Please review this policy periodically for any changes.